Business Analyst

BA

Analyzing customers’ business needs to help them identify business problems and proposing solutions.
Acting as a liaison between the business side and Company’s service providers.
Identifying business needs, refining and clarifying the definition of that need, and defining a solution scope that can feasibly be implemented by the business.

Analizar las necesidades comerciales de los clientes para ayudarlos a identificar problemas comerciales y proponer soluciones.
Actuar como enlace entre el lado comercial y los proveedores de servicios de la Empresa.
Identificar las necesidades del negocio, refinar y aclarar la definición de esa necesidad, y definir un alcance de solución que el negocio pueda implementar de manera factible.

Delivery Director

DD

Responsible for leading high complexity accounts by coordinating PMs activities and performance, ensuring that financial and delivery goals are met.

Responsable de liderar cuentas de alta complejidad coordinando las actividades y el desempeño de los PM, asegurando que se cumplan los objetivos financieros y de entrega.

Delivery Manager

DM

Manage one or more projects to deliver a specific product via a multi-disciplinary, team.
Identify clients' needs and then determine how to meet them within the context of the business and in a cost-effective manner, minimizing risks and generating positive impacts.

Administre uno o más proyectos para entregar un producto específico a través de un equipo multidisciplinario.
Identifique las necesidades de los clientes y luego determine cómo satisfacerlas dentro del contexto del negocio y de una manera rentable, minimizando los riesgos y generando impactos positivos.

Facilities

Creating a safe, comfortable and productive working environment, by providing services and
operations consistent with Company objectives.

Crear un ambiente de trabajo seguro, cómodo y productivo, proporcionando servicios y
operaciones consistentes con los objetivos y la cultura de la Empresa.

Gatekeeper

GK

Prefesional who performs as a technical interviewer in one or more practices. It can be written as GK.

Profesional que tiene el rol de entrevistador técnico en una o varias practicas. Se puede abreviar como GK.

Key Player

KP

Leader

Participation in presales.
Career development.
Good practices and service methodology.
Assignments and opportunities that may arise.
Annual performance evaluation.
Creation and monitoring of objectives.
Performance Review.
You must notify/consult for illness, procedures, vacations.

Participación en preventas.
Desarrollo de carrera.
Buenas prácticas y metodología de servicio.
Asignaciones y oportunidades que puedan surgir.
Evaluación anual de desempeño.
Creación y seguimiento de objetivos.
Revisión de desempeño.
Debe notificar / consultar por enfermedad, procedimientos, vacaciones.

Product Owner

PO

Project Manager

PM

Enable development teams to work effectively together with the client and support our project operation. Servant leadership role who facilitates and supports teams in delivering high value solutions to our customers.

Permita que los equipos de desarrollo trabajen de manera efectiva junto con el cliente y respalden la operación de nuestro proyecto. Rol de liderazgo de servicio que facilita y apoya a los equipos en la entrega de soluciones de alto valor a nuestros clientes.

Quality Analyst

Quality Control

QC

Perform complex tasks on time and in scope with little or no technical supervision on all phases of the testing life cycle.
Expert in the different activities of the testing process and for different types of applications in low to mid complexity projects.

Realiza tareas complejas a tiempo y dentro del alcance con poca o ninguna supervisión técnica en todas las fases del ciclo de vida de las pruebas.
Experto en las diferentes actividades del proceso de prueba y para diferentes tipos de aplicaciones en proyectos de baja a media complejidad.

Quality Engineer

Recruiter

Turning into the customer's Focal Point in matters related to recruiting and staffing of the different projects in which s/he has an influence.

Focal en asuntos relacionados con el reclutamiento y la dotación de personal de los diferentes proyectos en los que tiene influencia.

Service Desk

SD

Provide user support and customer service on company-supported computer, applications and platforms. Troubleshoot problems and advise on the appropriate action.

Brindar soporte al usuario y servicio al cliente en computadoras, aplicaciones y plataformas compatibles con la compañía. Solucionar problemas y asesorar sobre la acción adecuada.

Service Leader

Focal for presales.
Gatekeeper for the service.
Definition and assembly of Handbook.
Plan and execute service related activities.
Organize trainings.

Focal para preventas.
Portero para el servicio.
Definición y montaje del Manual.
Planificar y ejecutar actividades relacionadas con el servicio.
Organizar entrenamientos.

Site Manager

SM

Event hosting.
Detect site opportunities.
Focal for bootcamps on the site.
Tell what's new.
Administrative issues.
Focal if there is any problem.
Team support

Anfitrion de eventos.
Detectar oportunidades para la oficina.
Focal para bootcamps en la oficina.
Cuenta las novedades.
Problemas administrativos.
Focal si hay algún problema.
Apoyo de equipo.

Subject Matter Expert

SME

Works together with Project Managers, Tech Leads and TMs in the execution and delivery of large to small projects.
Responsible for all technology definitions into the project ensuring good quality, best practices, following Company processes

Trabaja junto con los gerentes de proyecto, líderes tecnológicos y TM en la ejecución y entrega de proyectos grandes a pequeños.
Responsable de todas las definiciones de tecnología en el proyecto que garanticen la buena calidad, las mejores prácticas, siguiendo los procesos de la Empresa

Tech Partner

Technical Director

TD

Works together with Program Managers in the execution and delivery of large projects and/or multiple small/medium projects or in small studios.
Responsible for all technology on a large project or several small/medium projects.

Trabaja junto con los gerentes de programa en la ejecución y entrega de grandes proyectos y / o múltiples proyectos pequeños / medianos o en pequeños estudios.
Responsable de toda la tecnología en un proyecto grande o varios proyectos pequeños / medianos.

Technical Leader

TL

Enable our development teams to work effectively and consistently together with the client and support our technology group.
Leader, coach and mentor for the team.
Through technical mastery and leadership, it will coach and elevate the team to perform above their individual potential.

Permita que nuestros equipos de desarrollo trabajen de manera efectiva y consistente junto con el cliente y apoyen a nuestro grupo de tecnología.
Líder, entrenador y mentor del equipo.
A través del dominio técnico y el liderazgo, entrenará y elevará al equipo para que rinda por encima de su potencial individual.

Technical Manager

TM

Works together with Project Managers, Tech Leads and SMEs in the execution and delivery of large to small projects.
Responsible for all technology definitions along with the SME ensuring good quality, best practices, following Company processes.

Trabaja junto con gerentes de proyecto, líderes tecnológicos y pymes en la ejecución y entrega de proyectos grandes y pequeños.
Responsable de todas las definiciones de tecnología junto con la PYME que garantiza la buena calidad, las mejores prácticas, siguiendo los procesos de la Empresa

Test Automation Engineer

TAE

Performing complex tasks on time and in scope with little or no technical supervision on all phases of the automation life cycle.
Expert in the different activities of the automated testing process, including tool selection, automation fwk setup and CI setup for automated testing at different levels and for different types of applications in mid complexity projects.
Collaborating with QE Studio objectives

Realizar tareas complejas a tiempo y dentro del alcance con poca o ninguna supervisión técnica en todas las fases del ciclo de vida de la automatización.
Experto en las diferentes actividades del proceso de prueba automatizado, incluida la selección de herramientas, la configuración de automatización fwk y la configuración de CI para pruebas automatizadas en diferentes niveles y para diferentes tipos de aplicaciones en proyectos de complejidad media.
Colaborando con los objetivos de QE Studio

User experiencie

UX Designer

Focuses con translating user behavior into architecture and interactions that simplifies and create a digital experience.

Se enfoca en traducir el comportamiento del usuario en arquitectura e interacciones que simplifican y crean una experiencia digital.

User Interface

UI Designer

Being capable to perform any type of design work independently and to lead designers of lower seniority.

Ser capaz de realizar cualquier tipo de trabajo de diseño de forma independiente y liderar diseñadores de baja antigüedad.

Visual Designer

VD

Focuses on how to represent the personality of the brand and convey emotions through molding beautiful design elements.

Se enfoca en cómo representar la personalidad de la marca y transmitir emociones moldeando hermosos elementos de diseño.

Test

Probar / Prueba / Test

Verbo: Testear / Sustantivo: la Prueba / el Test

Tester

Probador

Persona que se dedica a Testear algo

QA (Quality Assurance)

Aseguramiento de Calidad

Profesión: Ingeniería de Calidad de Software

QC (Quality Engineer)

Control de Calidad

Profesión: Ingeniería de Calidad de Software

Software

Hardware

Bug

Defect

Error

Test Case (TC)

Test Scenario (TSC)

Test Suite (TS)

Test Set (TS)

Test Execution (TX)

Re-Test Execution (RTX)

Steps

Scripts

Data

Expected Result

Actual Result

Test Status

User Story

Acceptance Criteria

Business Rules

Mockup

Scope

Environment

Test Plan (TP)

Regression Test (RGT)

Smoke Test (SKT)

Exploratory Test (EXT)

E2E Test

Graphic User Interface (GUI)

Database (DB)

(API)

Application Programming Interface

Automation Testing (AUT)

Bug Life Cycle

Bug Tracking

Test Analysis and Planning

Test Plan Management

Is able to create a Test Plan, identify its different components and work based on it

Test Analysis and Planning

Traceability Management

Is able to implement traceability based on Requirements, User Stories, Test Cases and Bugs and use Traceability Matrix

Test Analysis and Planning

Bug Triage

Is able to perform Bug Triage

Test Analysis and Planning

Root Cause Analysis Driving

Is able to perform Root Cause Analysis

Test Analysis and Planning

Testing Coverage Analysis

Is able to assure the Testing Coverage in terms of the execution for functional and no-functional requirements.

Test Analysis and Planning

Requirements Analysis

Is able to interpret test plan, requirements and analyze documents

Test Analysis and Planning

Test Strategies Definition

Is able to define test strategies for different types of problems

Test Analysis and Planning

Project Test Planning

Is able to plan the whole testing of a project (functional aspects; regarding non-functional testing might
require help from an specialist)

Test Analysis and Planning

Test Execution Planning

Is able to plan and prioritize the suite and the test cases properly for different levels of testing

Test Analysis and Planning

Sign-Off

Is able to provide Sign-Off according to the Exit Criteria defined

Test Analysis and Planning

Exit Criteria

Is able to define Exit Criteria for Sign-Off documents

Test Design

Functional Testing

Is able to design Functional test cases including preconditions, priority and the complete structure

Test Design

Integration Testing

Is able to design Integration test cases

Test Design

Smoke Testing

Is able to design Smoke test cases

Test Design

Regression Testing

Is able to design Regression Test Cases including business coverage scenarios and product vision

Test Design

Testing Techniques

Is able to perform:

• Boundary Values

• Equivalence partitioning

• State Diagram

• Decision Tables

• Specification-based Design

Test Design

Root Cause Analysis Techniques

Is able to perform:

• Fishbone diagram

• Pareto Chart

• Tree diagram

• Flow charts/Process Mapping

• Check sheets

• Sampling

• Control charts

Test Design

Peer Review

Is able to perform peer review activities

Test Design

Session Based Test Management

Is able to design Session based test management test cases (Missions/Charters)

Test Design

Behaviour Driven Development

Is able to design Behaviour Driven Development test cases

Test Design

Services Testing

Is able to design Services test cases

Test Design

Accessibility Testing

Is able to design Accessibility test cases based on the guidelines WCGAG 2.0 (AAA, AA, A)

Test Design

Internationalization Testing

Is able to design Internationalization test cases

Test Estimation

Tasks Estimation

Is able to take active participation in the planning and estimation tasks of the project and validate other team member estimations

Test Estimation

Estimation Techniques

Is able to estimate using techniques like:

• Top down

• According to budget

• WBS

• Early project data

• TPA

Test Estimation

Project Estimation

Is able to assess testing efforts for all project stages

Test Execution

Functional Testing

Is able to execute Functional test cases

Test Execution

Regression Testing

Is able to execute Regression test cases

Test Execution

Integration Testing

Is able to execute Integration test cases

Test Execution

Smoke Testing

Is able to execute Smoke test cases

Test Execution

Exploratory Testing

Is able to perform Exploratory Testing

Test Execution

Static Testing

Is able to perform:

• Technical Review

• Walkthroughs

• Inspections

Test Execution

Web Testing

Is able to test Web Applications

Test Execution

Desktop Applications Testing

Is able to test Desktop Applications

Test Execution

Database Testing

Is able to execute and generate SQL sentences (select, update, insert, delete, join, order by, group by, count)

Test Execution

Risk-Based Testing

Is able to analyse risks and define testing scope and Test Suites based on them

Test Execution

Compatibility Testing

Is able to perform Compatibility Testing (cross-browser testing, cross-OS locally and using cloud platforms )

Test Execution

Session Based Test Management

Is able to execute Session Based Test Management (Missions/Charters)

Test Execution

Behaviour Driven Development

Is able to execute Behaviour Driven Development

Test Execution

Entry Criteria

Is able to identify the Entry Criterias

Test Execution

Services Testing

Is able to execute test cases for Services testing

Test Execution

Accessibility Testing

Is able to execute test cases for Accessibility testing

Test Execution

Internationalization Testing

Is able to execute Internationalization test cases

Test Execution

UAT Testing

Is able to manage UAT Testing (Bug verification, UAT flows, UAT support)

Test Execution

SCM (Source Code Management)

Is able to execute actions to handle the Source Code to be tested (code check out/in, pushing, merging, branching, download the code from a repository, code comparison)

Defect Management

Bug Reporting

Is able to report a bug properly with the correct structure

Defect Management

Bug Classification

Is able to set the bug Severity and Priority properly

Defect Management

Handle Bug Lifecycle

Is able to handle the Bug lifecycle

Defect Management

Bug verification

Is able to perform confirmation testing (bug verification) of bugs reported by other team members

Methodology

Agile Development Process

Has experience on Agile (ceremonies, roles, can participate actively in an agile team e.g: Scrum, Kanban)

Methodology

Traditional Development Process

Has experience on traditional development process (non-Agile)

Methodology

Handle Development Process

Is able to understand the Development process (knows the phases, development life cycle, Continuos Integration concept)

Tools

Test Management

Is able to use:

• Xray

• Microsoft Test Manager

• TestLink

• Telerik Test Studio

• TestRail

• Zephyr

• Spira

• Quality Center

• DevTest

Tools

Defect Management

Is able to use:

• Devtrack

• Jira

• Bugzilla

• Mantis

• ClearQuest

• Zoho Bugtracker

Tools

Database

Is able to use:

• MySQL

• SQL Server

• NoSQL

• PostgreSQL

• Oracle

Tools

Services Testing

Is able to use:

• SoapUI

• Postman

• vRest

• HttpMaster

• TestingWhiz

• SOAPSonar

• SOATest

• TestMaker

• RunScope

• WebInject

• Storm

Tools

SCCS (Source Code Control System)

Is able to use:

• GIT

• CVS

• Mercurial

• SVN

• TFS

• VSTS

Tools

Linux

Is able to execute basics commands and operate on different Linux distros

Test Automation

Test cases Analysis

Is able to identify which test cases should be candidates for automation

Test Automation

Automation Readiness

Is able to define the project conditions to implement Automation

Test Automation

Manage Automation Team

Is able to manage the automation team working with an Automation TL (strategy definition and proposal, measure and manage ROI)

Mobile Testing

Mobile web apps Test cases creation

Is able to create test cases for Mobile web apps

Mobile Testing

Mobile web apps Test cases execution

Is able to execute test cases for Mobile web apps

Mobile Testing

Native apps Test cases creation

Is able to create specific test cases for Mobile Native apps

Mobile Testing

Native apps Test cases execution

Is able to execute test cases for Mobile Native apps

Mobile Testing

Design mobile Strategies

Is able to design mobile strategies using different approaches (e.g responsive testing, interruptions, gestures) and defining coverage matrix

Mobile Testing

Device/App data analysis

Is able to analyze logs, performance information, resource usage, etc

Mobile Testing

Handle Operative Systems

Is able to test on:

• iOS

• Android

• Windows OS

• Blackberry OS

• Java ME

• Kindle

Load & Performance Testing

Load & Performance Analysis

Is able to analyze L&P requirements, define and document the required conditions

Testing Foundations

Testing Types

Is able to understand and implement different testing types (Black Box, Regression, Integration, Functional, Non-Functional, etc)

Test Design

Test Driven Development

Is able to design Test Driven Development test cases

Test Design

Big Data Testing

Is able to design test cases for Big Data testing

Test Design

Security Testing

Is able to design Security test cases

Test Design

Mainframe Testing

Is able to design test cases for Mainframe testing

Test Execution

White Box Testing

Is able to perform White Box Testing

Test Execution

Test Driven Development

Is able to execute Test Driven Development

Test Execution

Security Testing Techniques

Is able to perform:

• SQL Injection

• Application Access

• Data protection

• Brute force attack

• Cross-site scripting

Test Execution

Security Testing Approaches

Is able to perform:

• Authentication

• Authorization

• Confidentiality

• Availability

• Integrity

• Non-repudiation

• Resilence

Test Execution

Big Data Testing

Is able to perform:

• Batch

• Real time

• Interactive

Test Execution

Mainframe Testing

Is able to execute in Mainframe testing

Tools

CRM

Is able to test on:

• Base

• Insightly

• SalesForce

• Zoho

• Infusionsoft

• Oracle NetSuite OneWorld

• Pipedrive

• Bitrix24

• Apptivo

Tools

CMS

Is able to test on:

• WordPress

• AEM

• WebGUI

• Drupal

• Joomla

• eZ Platform

• MODX

• concrete5

• Composr

• Magento

• Squarespace

Tools

Test Automation

Is able to test with:

• CodedUI

• Selenium IDE

• Selenium RC

• QTP

• Selenium WebDriver

• Calabash

• Cucumber

• Appium

• Canoo Webtest

• EggPlant

• Sahi

Tools

Mobile Testing

Is able to test with:

• Android Studio

• Android Debug Bridge

• SDK

• Genymotion

• Wireshark

• Pony Debugger

• iOS X-Code

• CharlesProxy

• Vysor

• BrowserStack

• Perfecto Mobile

• Sauce Labs

• Test Object

• Xamarin

• AWS

Tools

Performance / Stress / Load Testing

Is able to test with:

• Grinder

• LoadRunner

• JMeter

• OpenSTA

• Visual Studio

• WebLoad

• LoadComplete

• BlazeMeter

Tools

Big Data Testing

Is able to test with:

• QuerySurge

• TestingWhiz

• Tricentis

Tools

Security Testing

Is able to test with:

• BeEF

• Brakeman

• CROSS

• Ettercap

• Flawfinder

• Gendarme

• Metasploit

• Nessus

• Paros

• Vega

Tools

Accesibility Testing

Is able to test with:

• Screen readers: NVDA (Win), VoiceOver (iOs), Talkback (Android), Jaws,ChromeBox

• Axe, Wave: Automated tool

• Zoom, Dictation, Invert colors/ grayscale, switch control (iOs A11y features)

• Switch access, Braille support, high contrast, Magnification (Android)

• Markup language, ie. ARIA (Accessible Rich Internet Application)

• A-Tester

• AATT

• Accessibility Checker

• Accessibility Viewer

• DynoMapper

• AMP

-Windows-Eyes
-ZoomText

Test Automation

Programming Skills

Is able to perform:

• Java

• C#

• Python

• Ruby

Load & Performance Testing

Test cases creation

Is able to create L&P test cases/scenarios

Load & Performance Testing

Test cases execution

Is able to execute L&P test cases/scenarios

Leadership/Management

Handle Metrics

Is able to manage a team based on quality Metrics, indicators and KPI´s

Leadership/Management

Team Leading

Is able to lead a team (between 5 and 10 members) managing and advising all group members about their work performance

Leadership/Management

Multiple Teams Leading

Is able to lead several teams simultaneously (between 5 and 10 members every team)

Leadership/Management

Distributed Teams

Is able to manage teams with members in different geographical locations and with the possibility of having different cultures

Leadership/Management

QC Multi Profiles Leading

Is able to lead a team with 2 or more QE profiles (e.g: manual, automation, performance)

Leadership/Management

Give Feedback

Is able to recognise and reinforce something well done or offer suggestions about how to do something better and being open to receive and consider the same from others.

Leadership/Management

Tasks Management

Is able to organize and follow up QE team tasks

Leadership/Management

QC Analysts Coaching

Is able to coach other members on the project in the same career path

Leadership/Management

Types of Contracts

Is able to distinguish the differences between types of contract / engagement (Fixed price, Time & material, Staff augmentation), once it directly affects the working process, scope of a project, and the relationship with the client.

Leadership/Management

Conflict Resolution

Is able to work with efficiency and agility when solving problems, with indicative, corrective actions and common sense

Leadership/Management

Negotiation

Is able to identify his/her own and the other parts position in the negotiation, exchanging concessions and reaching satisfactory agreements based on the win - win philosophy

Leadership/Management

Delegation

Is able to assign effectively particular functions, tasks and decisions to others in order to accomplish the team goals

Leadership/Management

Ownership

Is able to execute the tasks with full autonomy and responsibility of their own deliverables.

Leadership/Management

Proactivity

Is able to act before react, anticipate and take action against potential problems and threats.

Leadership/Management

Client Orientation

Is able to demonstrate sensibility toward present or future needs and demands of potential clients, and being able to satisfy them from any organization scope

Leadership/Management

Sense of Urgency

Is able to drive to constantly search for more information and see things from a broader view, adapt to changes in the environment and priorities.

Leadership/Management

Goal-Oriented

Is able to define a purpose / objective and pursue it, regardless of the problems or obstacles that might appear.

Leadership/Client Management

Business Vision

Is able to set up the goals based on the organization strategy and make contributions to the organization strategy formula

Leadership/Client Management

Farming

Is able to proactively be engaged in identifying new business opportunities inside the client. Here, stablishing a good relationship with the client is key, as well as being attentive to gaps and needs presented during the project and that can be added as new requirements.

Technical Mastery

Project Proposal

Is able to prepare technical proposals and estimate the testing effort and resources for a Presale request

Technical Mastery

Handle Status Report

Is able to elaborate and send Reports, Metrics or Analysis documents including different types of metrics

Technical Mastery

Risk Management

Is able to analyze/communicate Product and Project risks and implement preventive and/or corrective action plans.

Technical Mastery

Communicator

Is able to communicate in a clear and concise way ideas to technical and non-technical audiences and with colleagues across all areas

Technical Mastery

Problem Analysis and Solving

Is able to include the process of working through details of a problem to reach a solution. This analysis includes taking into account the different aspects of the problem and the designing of a plan that allows the problem to be solved

Technical Mastery

Promote Best Practices

Is able to drive to constantly look for opportunities to apply and promote the industry best development practices in the project and team

Studio Collaboration

Innitiatives

Is able to suport practice innitiatives, participate in practice innitiatives and lead practice innitiatives

Studio Collaboration

Mentoring

Is able to mentor other QEs in the same career path to review and define a career plan and guide them in the actions and trainings needed.

Studio Collaboration

Champion/Site Collaborator

Is able to collaborate on creating a good working environment and helps to define retention actions for key players and also participate in site innitiatives

Studio Collaboration

Staffing Collaborator

Is able to support the Staffing process

Studio Collaboration

Recruiting Collaborator

Is able to perform an interview and collaborate with Recruiting